These guides answer the questions hosts actually ask us: what the law requires, what guests need before they arrive, and what belongs in a welcome guide. Kenova writes them because we build welcome guides for a living — the questions come up every week.
Guest registration
In Croatia and Italy every guest, and in Portugal and the Czech Republic every foreign guest, has to be reported to the authorities soon after arrival. These guides explain what each system asks for and how to have the details ready before your guests reach the door. The filing itself always stays with the host.
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eVisitor for hosts: register guests, avoid fines
Every guest who sleeps in a Croatian rental must be registered in eVisitor within 24 hours of arrival, and the fines run from €132 to €2,654 per violation. This guide covers what the Tourist Tax Act actually requires, which guest details you must collect, how check-out registration works, and how to get complete guest data days before arrival instead of chasing passport photos at midnight.
Read the eVisitor guide → · also in Hrvatski, Deutsch, Italiano and 12 more languages
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Alloggiati Web for hosts: report guests within 24 hours
Every guest at an Italian rental must be reported to the Polizia di Stato through Alloggiati Web within 24 hours of arrival, or 6 hours for stays of a day or less. This guide covers what the portal asks for, why only the lead guest needs an ID document, the ways hosts file, the penalty under the TULPS, and how to have guest details ready before arrival.
Read the Alloggiati Web guide → · also in Italiano
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SIBA for hosts: report foreign guests within three working days
Every guest without Portuguese nationality, EU, UK and child guests included, must be reported through SIBA within three working days of arrival, and again after they leave. This guide covers what the boletim de alojamento asks for, the documents that count, the ways hosts file, the €100 to €2,000 fine, and how to have guest details ready before arrival.
Read the SIBA guide → · also in Português
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UbyPort for hosts: report foreign guests within three working days
Every guest who is not a Czech citizen, EU, Slovak and child guests included, must be reported to the Foreign Police through UbyPort within three working days. This guide covers what the report asks for, including the purpose-of-stay code and when a visa number is needed, the ways hosts file, record keeping, and how to have guest details ready before arrival.
Read the UbyPort guide → · also in Čeština
Welcome guides
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What's in a digital welcome guide? A section-by-section look
Every section of a real Kenova welcome guide, in the order a guest meets them: The First Five Minutes, the house manual, the curated Eat/See/Do trio, and the help and emergency tab. Written from the live Old Town Loft guide rather than a feature list, so you can see exactly what a guest opens on their phone.
Read what a welcome guide contains → · or open the live guide
More guides are being written. Next up: what goes in a guest welcome book, house rules for Croatian rentals, and a Dubrovnik local recommendations guide for hosts. If there is something you keep having to explain to guests, tell us — hello@kenovastay.com.